Data Protection & Privacy
goal11 Privacy Policy
This Privacy Policy explains how goal11 collects, uses, stores, and protects the personal information of players in the Philippines. Please read it carefully before registering or using our platform.
1. Who We Are and What This Policy Covers
goal11 is an online sports betting and live casino entertainment platform serving players across the Philippines. This Privacy Policy applies to all personal information collected when you visit our website, create an account, place bets, make transactions, or contact our support team. We are committed to handling your data responsibly and in full compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using the goal11 platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you are welcome to reach out to our support team at any time.
2. Information We Collect
When you register and use goal11, we collect the personal information necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobilenumber, and a username of your choice. We also collect your payment details — such as your preferred deposit method and transaction history — solely for the purpose of processing your financial transactions securely. During the identity verification process required by Philippine regulations, we may request a government-issued ID and a selfie to confirm your identity. We automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall experience for players across the Philippines. We do not collect any information beyond what is reasonably necessary to provide our services and meet our legal obligations.
3. How We Use Your Information
The personal information you provide is used exclusively to operate and improve the goal11 platform for players in the Philippines. We use your account details to process registrations, verify your identity, manage your balance, and handle deposits and withdrawals in Philippine pesos. Your contact information allows us to send you important account notifications, security alerts, and responses to your support enquiries. We may use aggregated, anonymised data to analyse platform performance and understand how players interact with our sports betting and live casino features — this analysis never identifies you personally. We do not use your data for targeted advertising, and we do not sell, rent, or trade your personal information to any third-party marketing companies. Any communication we send you is strictly related to your account activity or platform updates, and you may opt out of non-essential communications at any time by contacting our support team.
4. Sharing of Your Information
goal11 does not sell or share your personal data with third parties for commercial or marketing purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary to perform those specific functions. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable Philippine privacy laws. We may also disclose your information to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or regulatory directive. In the event of a business restructuring or transfer of platform ownership, your data may be transferred as part of that process, and you will be notified in advance. We take every reasonable step to ensure that any party who receives your data treats it with the same level of care and security that we apply ourselves.
5. Data Storage and Security
All personal data collected by goal11 is stored on secure servers with industry-standard encryption applied both in transit and at rest. We implement strict access controls to ensure that only authorised personnel can view sensitive account information, and all internal access is logged and audited regularly. Our security infrastructure is designed to protect against unauthorised access, data breaches, accidental loss, and misuse of your personal information. We retain your personal data only for as long as your account remains active or as required by applicable Philippine laws and regulatory obligations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential at all times.
6. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information that goal11 is committed to upholding. You have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or outdated information in your account profile. If you wish to have your personal data deleted, you may submit a request to our support team, subject to any legal retention requirements that may apply to your account records. You have the right to object to the processing of your data in certain circumstances, and to withdraw your consent where processing is based on consent. We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine law. To exercise any of these rights, please contact our support team directly by email at [email protected].
7. Cookies and Tracking Technologies
goal11 uses cookies and similar technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience on your mobile browser or desktop device. Essential cookies are required for core platform functions such as keeping you logged in, remembering your preferences, and maintaining session security — these cannot be disabled without affecting your ability to use the platform. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the overall experience. We do not use advertising or cross-site tracking cookies, and we do not share cookie data with third-party advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. By continuing to use goal11, you consent to our use of cookies as described in this section.
8. Changes to This Privacy Policy
goal11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date of the most recent update will always be displayed at the top of this page so you can easily identify when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the goal11 platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should discontinue use of the platform and contact our support team to discuss your options.
Questions About Your Privacy?
Our support team is available around the clock to help with any data or account concerns. You can also check our FAQ for quick answers.